Question 1

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes. Tazeen offers COD on eligible orders across India. Prepaid orders are processed with priority shipping.

Question 2

Do you offer showroom pickup?

Accepted Answer

Yes. Choose Showroom Pickup at checkout. Pickup orders receive an extra 5% OFF with code ORDER15 (where applicable).

Question 3

What offers are running right now?

Accepted Answer

Typical offers: 10% OFF on orders below ₹999; 15% OFF on orders above ₹999; select items flat 10% OFF; extra 5% OFF on showroom pickup with code ORDER15. Offers auto-apply at checkout.

Question 4

Can I apply multiple discount codes?

Accepted Answer

No. Only one discount code can be applied per order. Our system automatically applies the best available offer.

Question 5

Can I cancel my order after placing it?

Accepted Answer

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible; exchanges may be available depending on policy.

Question 6

How many days does delivery take?

Accepted Answer

We generally ship within 24–48 hours. Delivery times: Metro cities 3–5 days; Rest of India 4–7 days. You will receive SMS/WhatsApp tracking updates after dispatch.

Question 7

What is your return & exchange policy?

Accepted Answer

We offer exchanges for size issues or manufacturing defects when the item is unused and tags intact. Exchange requests should be raised within the specified window.

Question 8

What if I receive a damaged or defective product?

Accepted Answer

Contact customer support within 24–48 hours with an unboxing video and photos. We will arrange a replacement if the defect is confirmed.

Question 9

Do you ship PAN India?

Accepted Answer

Yes. We ship to every serviceable Pincode in India. International shipping is available on request for selected countries.

Question 10

How do I know which size will fit me?

Accepted Answer

Refer to each product's size chart. Measure bust, waist and hips with a soft tape and match measurements. If between sizes, choose the larger one.

Question 11

Are products true to color?

Accepted Answer

Photos are taken in controlled lighting with minimal editing. Slight color variation may occur due to device displays.

Question 12

How should I wash and care for my clothing?

Accepted Answer

Hand wash with mild detergent. Avoid bleaching and direct sun. Use steam or low-heat ironing.

Question 13

Do fabrics shrink after washing?

Accepted Answer

Rayon may shrink slightly on first wash (1–2%). Cotton-lycra blends usually have minimal shrinkage.

Question 14

How do I choose the correct bottom-wear size?

Accepted Answer

Measure waist, hips and outseam length. Compare with the size chart. If between sizes, choose the larger one.

Question 15

Do these pants have stretch?

Accepted Answer

Leggings/jeggings have high stretch. Rayon palazzos and straight pants have minimal stretch.

Question 16

Do you offer plus sizes?

Accepted Answer

Yes — many designs are available up to 4XL/5XL depending on stock.

Question 17

Can I tailor the hem?

Accepted Answer

Yes. Most products come with finished hems that can be altered easily.

Question 18

What payment methods do you accept?

Accepted Answer

UPI, cards, net banking, wallets, and Cash on Delivery.

Question 19

How do I track my order?

Accepted Answer

You will receive a tracking link via SMS/WhatsApp/email after dispatch.

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